Store Policies

Returns/ Exchange Policy

Returns and exchanges

• I accept returns and exchanges on certain items.
• In order to start a returns or exchange, contact me within 7 days of delivery.
• Items must be shipped back within 10 days of delivery in the same condition it was sent out.
• Images of the product must be sent in order to verify product condition.

The following items cannot be returned or exchanged

• Custom or personalized orders
• Digital downloads
• Discounted and on sale items

Unless they arrive damaged or defective, returns and exchanges will not be accepted.

Exceptions can be made on a case by case basis.

If a return is approved, it must be returned in the condition it arrived in (no alterations, dirt, stains, hair, etc.) other a full refund will not be process. A restocking fee of 50% excluding shipping will be charged for items that cannot be sold due to the returned condition.

Return and exchange shipping

• Return shipping will only be covered for defective and damaged products.
• I will provide a shipping label if return is defective or damaged on arrival.
• Shipping on exchange items will be at the purchaser's expense and will not be reimbursed.
• Shipping on return items that are not determined to be damaged or defective will be at the purchaser's expense and will not be reimbursed.

Cancellations Policy

• I accept cancellations within 2 days of order being placed.
• Cancellations will not be allowed on items that have already been confirmed by purchaser.

Purchaser's Agreement

• Purchaser agrees that product safety will be determined by oneself.
• In the event of personal injury/death, property damage and animal injury/death of any nature resulting from use of products, Machi K9 Gear will assume no liability or responsibility.
• Purchaser agrees not to use any copyrighted images. Images, characters, trademarks cannot be used without written permission from the content owner.
• The purchaser also agrees to defend, indemnify and hold Machi K9 Gear harmless from all judgments, awards, losses, liabilities, costs and expenses, including but not limited to reasonable attorney’s fees, expert witness fees, and costs of litigation arising out of or based on (a) Content you submit, post to or transmit through the site, (b) your use of the site, (c) your connection to the site, (d) your violation of these Terms or (e) your violation of any rights of a third party.

YOU REPRESENT AND WARRANT THAT YOU ARE THE OWNER OF THE CONTENT WHICH YOU SUBMIT AND THAT THE CONTENT DOES NOT INFRINGE UPON THE PROPERTY RIGHTS, INTELLECTUAL PROPERTY RIGHTS (E.G. COPYRIGHTS AND TRADEMARKS) OR OTHER RIGHTS OF OTHERS. YOU ALSO REPRESENT THAT THERE ARE NO OUTSTANDING DISPUTES IN CONNECTION WITH THE PROPERTY RIGHTS, INTELLECTUAL PROPERTY RIGHTS OR OTHER RIGHTS IN THE CONTENT OR ANY PARTS OF THE CONTENT.